|
| Definition of the project organisation and project governance |
| Assignment of clear responsibilities |
| Top-down project planning using milestones, with identification of dependencies and definition of key success factors |
| Cost-benefit analysis |
| Risk assessment and monitoring |
| Detailed description of project deliverables |
| Functional and technical design |
| Business process optimisation |
| Issue management and change management |
| Rollout methodology and support |
| Contract and documentation management |
|