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 | Help Desk |
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| > | Intellinx can assist help desk operators in handling calls about system and application problems by providing a replay of user activity which precedes a system error (normally the user that calls the help desk does not remember the exact actions which lead to the error).
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| Monitoring availability & response time of critical processes |
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| > | Logoff with attempts to login in many user sessions at same time |
| > | Recurring logon attempts in many user sessions at same time |
| > | Application errors (error screen or bad response code) at same time in many user sessions |
| > | Bad response time of critical transactions in many user sessions at same time |
| > | Many cases of "No response from Host" in many 3270/ 5250 user sessions at same time |
| > | MQ or HTTP transactions from client which were not answered by the server
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| Adding Application Controls
Intellinx can be used for adding controls to existing applications without changing the applications. Examples: |
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| > | Segregation of duties |
| > | Detecting processing errors
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| Analyzing end-user workflow |
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| > | Intellinx can be used for analyzing the way end-users use the internal banking applications in order to improve the bank business processes, application quality & usefulness and user training.
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| And more… |
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